General Terms and Conditions – A-dam (Luxor BV)

These General Terms and Conditions apply to all products and services offered under the brand A-dam, operated by Luxor BV, registered with the Dutch Chamber of Commerce under number 20063497.
VAT: NL8002.54.119.B01
Address: Danzigerkade 209A, 1013 AP Amsterdam, The Netherlands

Version: October 15, 2025

1. GENERAL

1.1. A-dam strives at all times for a consistent, high-quality brand experience at every point of contact with end users and makes use of selective distribution networks in the sale of its products, among other things to ensure a high level of service quality to end users.

1.2. A-dam expects its partners to properly convey the specific characteristics of the products and to ensure high-quality distribution by adding value.

1.3. The Purchaser is willing and able to provide high-quality advice and to operate in a customer-oriented manner, resulting in a high level of customer satisfaction, and wishes to be recognized as a member of A-dam’s selective distribution network. A-dam wishes to recognize the Purchaser as a participant in this selective distribution network under the conditions set out in these General Terms and Conditions.

1.4. By placing an order, the Purchaser acknowledges and accepts these General Terms and Conditions of A-dam. The provisions below therefore apply.

2. APPLICABILITY

2.1. These General Terms and Conditions apply to all offers made by A-dam, to all agreements concluded with A-dam, and to all sales made by the Purchaser from the moment these General Terms and Conditions apply. A-dam may amend or supplement these General Terms and Conditions if necessary. Additional conditions may apply to specific offers, products, or services.

2.2. Any reliance by the Purchaser on its own general terms and conditions is expressly excluded, unless A-dam has expressly agreed to this in writing.

2.3. The Purchaser is defined as any legal entity that enters into a contractual relationship of any kind with A-dam.

3. CONCLUSION OF THE AGREEMENT

3.1. Price statements and quotations are to be regarded as an invitation to the potential Purchaser to place an order. A-dam is under no obligation to accept such an order, and the Purchaser cannot derive any rights from it.

3.2. An agreement is only concluded if the product is in stock and/or the Purchaser has clearly indicated which product he or she wishes to receive and/or the Purchaser has correctly entered the information provided by A-dam and/or the Purchaser has paid for the order in the manner indicated by A-dam.

3.3. The Purchaser and A-dam expressly agree that a valid agreement is concluded through the use of electronic means of communication once the conditions set out in Articles 3.1 and 3.2 have been met.

3.4. As electronic communication may be used, a handwritten signature may be absent. The Purchaser and A-dam agree that the absence of a handwritten signature does not affect the binding nature of the agreement.

3.5. All photographs, drawings, and images are presented as accurately as possible, and all verbal and written information is provided in good faith. However, A-dam does not guarantee that all offers and products fully correspond to the information or images provided. Any deviations found cannot, in principle, give rise to compensation and/or dissolution of the agreement.

4. CHANGES AND CANCELLATION

4.1. The Purchaser may only request a change or cancellation of an agreement or order if and insofar as A-dam has agreed to such change or cancellation in writing. In the event of full or partial cancellation, A-dam is entitled to charge all costs incurred and, if applicable, part of the agreed price if A-dam has already entered into obligations under the agreement.

4.2. If an agreement is amended by mutual consent, A-dam is entitled to charge the additional costs resulting from such amendment. Any originally agreed delivery times shall lapse.

5. PRICES

5.1. All wholesale prices are stated in euros and exclude VAT.

5.2. Offers are valid for the stated period and/or while stocks last.

5.3. Shipping costs are not included in the wholesale price. Part of the costs for preparing, checking, transporting, and delivering the order are not included in the order price. This portion of the shipping costs is determined by A-dam and is accepted by the Purchaser upon conclusion of the agreement.

5.4. No shipping costs will be charged in the following cases:

5.4.1. To Belgium, the Netherlands, and Germany for shipments with an invoice value exceeding €250 (excluding VAT).

5.4.2. To all other countries within the European Union for shipments with an invoice value exceeding €350.

6. PAYMENT

6.1. Unless otherwise agreed in writing, payment must be made within thirty (30) calendar days after delivery, without any right of set-off or discount, unless a counterclaim has been expressly acknowledged by A-dam or has been irrevocably established by a court.

6.2. If the Purchaser uses a direct payment option on the B2B portal, the Purchaser is entitled to a discount of 3% on the total amount of the ordered products. No other payment discounts are accepted by A-dam.

6.3. If full payment has not been received within thirty (30) calendar days, statutory commercial interest (Article 6:119a of the Dutch Civil Code) will be charged on the outstanding amount from that date.

6.4. A-dam is entitled at all times, even after partial or full performance of an order, to require advance payment and/or security for the fulfilment of payment obligations. Until such advance payment or security has been provided, A-dam is not obliged to further perform the agreement.

6.5. In the event of late payment, all amounts owed by the Purchaser become immediately due and payable, regardless of the status of outstanding orders. A-dam may suspend or cancel further orders without prejudice to its right to compensation.

6.6. In the event of default, the Purchaser is liable for extrajudicial collection costs amounting to 15% of the invoice amount, with a minimum of €125, plus VAT if applicable.

6.7. If judicial collection is required, the Purchaser shall also be liable for the actual costs incurred.

6.8. Any payment deferral granted by A-dam may be withdrawn at any time. A payment is deemed received only once credited to A-dam’s bank account.

6.9. Payments made by the Purchaser will first be applied to interest and costs and subsequently to the oldest outstanding invoices.

6.10. All products delivered remain the property of A-dam until all claims arising from the agreement have been fully satisfied.

7. DELIVERY AND DELIVERY TIME

7.1. Products are generally delivered from stock. A-dam aims to ship orders within three (3) working days. This is an estimate and not a strict deadline.

7.2. If a product is not in stock, an estimated availability date will be provided. No rights may be derived from such estimates.

7.3. Delivery will take place at the delivery address specified by the Purchaser.

7.4. The maximum delivery time is fourteen (14) working days, unless otherwise agreed. If this cannot be met, the Purchaser will be informed in good time and offered the option to dissolve the agreement or agree on a new delivery time.

8. RISK AND TRANSPORT

8.1. The risk for the products transfers to the Purchaser once the products leave A-dam’s premises.

8.2. If products are not collected or accepted for reasons beyond A-dam’s control, they are stored at the Purchaser’s risk and expense.

8.3. Free delivery means that A-dam arranges transport within the European Union to normally accessible addresses.

9. RETURNS

9.1. The Purchaser may return items purchased from www.a-dam.com within 30 days of receipt, provided the items are unwashed, unworn (underwear unused), and returned in their original packaging with all tags attached.

9.2. Returns must be initiated via the Digital Return Form on www.a-dam.com.

9.3. Upon approval, returned items may be sent to the designated return address.

9.4. Return shipping costs and transport risks are borne by the Purchaser.

9.5. Returned products must meet the stated conditions.

9.6. Refunds will be processed using the original payment method.

9.7. Products purchased in physical retail stores cannot be returned via the webshop, and vice versa.

9.8. For questions regarding returns, contact service@a-dam.com.

10. WARRANTY

The general Warranty Conditions apply to all A-dam products.

11. RESALE AND E-COMMERCE PLATFORMS

The Purchaser must comply with A-dam’s selective distribution policy. Resale via e-commerce platforms is permitted only if and to the extent such platforms are pre-approved by A-dam.

12. LIABILITY

A-dam is only liable in cases of intent or gross negligence. Any liability is limited to the invoice value of the relevant product.

13. FORCE MAJEURE

In the event of force majeure, A-dam is not obliged to fulfil its obligations.

14. RIGHTS

All intellectual property rights belong to A-dam and/or its affiliates.

15. EVIDENCE

A-dam’s administrative records are decisive, subject to proof to the contrary.

16. PENALTY

For each violation, the Purchaser owes a non-compensable penalty of €500 per violation, without prejudice to A-dam’s right to claim actual damages or terminate agreements.

17. PRIVACY

Personal data are processed in accordance with Luxor BV’s Privacy and Cookie Policy.

18. DISPUTES AND APPLICABLE LAW

All agreements are governed exclusively by Dutch law. Any disputes shall be submitted to the competent court in Amsterdam, The Netherlands, with the exclusion of the Vienna Sales Convention.