We are here to help

About your order

Can I talk to someone fast about my order?

Sure you can! Hit us up via our online chat!

Can I change my order or my shipping address?

Please contact our online chat and we’ll do our best to help you. It might be possible, depending on the timing of the order.

How do I cancel my order?

If your order hasn’t shipped yet, you can cancel it. Please contact our customer service and we’ll be more than happy to help you.

How can I track my order?

As soon as your order has been shipped you will receive an email with a tracking number from the shipping courier. Tracking updates may take up to 24 hours to appear.

What if my order arrived damaged?

Whoops, that’s not supposed to happen. Please take photos of the damaged goods and get in contact with us.

My order got lost somewhere, what now?

Oops! If your order got lost in transit, please contact us as soon as you can.

Shipping and returns

What is your returns policy?

It’s your right to return all items you have bought from a-dam.com, for a full refund or exchange within 30 days of receiving them. All items need to be unwashed, if underwear unworn, and sent back in original packaging with all tags attached.

What about return shipping costs?

When you return or exchange any item, you must cover the shipping charges yourself. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping costs.

How do I return or exchange one or more items from my order?

Please print the Return form or use the one received with your order, fill it in and include it in your package.
Please note that we can’t cover return shipping costs and that you are responsible for items lost in shipping. If you have any questions regarding the process, please don’t hesitate to contact us.

Can I return online items that I purchased in a store and vice versa?

Sorry, but returning or exchanging items you bought in a store can not be done through our webshop. Also, items bought from our webshop can’t be returned or exchanged in a retail or concept store.

Care instructions

How do I wash and care for my A-dam Boxers shorts and briefs?

We recommend a maximum washing temperature of 40°C/104°F for your boxers, though keeping the temperature at 30°C/86°F is better for your boxers and the planet. Turn your boxers inside out before washing and try to keep them away from the tumble dryer as they will last you much longer. Ironing is possible but unnecessary. Please avoid bleaching.

How do I wash and care for my A-dam Socks?

We recommend a maximum washing temperature of 40°C/104°F for your socks, though keeping the temperature at 30°C/86°F is better for your socks and the planet. Turn your socks inside out and button them together before washing and try to keep them away from the tumble dryer as they will last you much longer. Please avoid bleaching. Untag your new socks with care.

How do I wash and care for my A-dam Swimwear?

We recommend a maximum washing temperature of 30°C/86°F for swim shorts. Turn your swim shorts inside out before washing and try to keep them away from the tumble dryer as they will last you much longer. Please avoid ironing and bleaching. Untag your new pair of swim shorts with care.